FAQ
## Frequently Asked Questions
Have a question? You are probably not the first
to ask it. If you do not find your answer here
email us at contact@lazycustoms.com and we will get
back to you within 24 hours.
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## Essential Oils
**What are your essential oils made from?**
Every oil in our collection is a natural
botanical extract drawn from indigenous plants
and ancient fragrance traditions. Nothing is
synthetic. Nothing is manufactured in a chemical
factory. Each bottle is handcrafted in small
batches and bottled in half-ounce amber glass
to preserve the integrity of the oil.
**How do I use the oils?**
There are several ways to enjoy your oil.
Add 2 to 4 drops to a humidifier or diffuser
water reservoir. Place 1 to 2 drops on a cotton
ball near a vent, window, or drawer. Mix 2 drops
with a small amount of dish soap in a two-gallon
cleaning bucket for a naturally scented home
clean. Use 1 to 2 drops on a cotton ball in
your car vent as a lasting air freshener.
**Are the oils safe for skin?**
Our oils are highly concentrated botanical
extracts. Always dilute in a carrier oil such
as coconut or jojoba before applying to skin.
Keep out of reach of children and pets.
Not for internal use.
**Do the oils repel insects?**
Several of our oils — including Palo Santo,
Patchouli, and Amber blends — have been used
historically as natural insect deterrents.
Place a few drops on a cotton ball near
doorways or windows. Results vary by
environment and insect type.
**How long does a half-ounce bottle last?**
Most customers find a half-ounce bottle lasts
2 to 3 months with regular daily use since
only 1 to 3 drops are needed per use.
**Can I pick up my oil order?**
Yes. Local pickup is available in Salisbury NC.
Select local pickup at checkout and we will
contact you to confirm your pickup window.
Most orders are ready same day.
**Do you deliver?**
Yes. Free local delivery is available within
30 miles of Salisbury NC. Select local delivery
at checkout. Same-day delivery is available on
most orders placed before 2 PM.
---
## Personalized Products
**How do I add my personalization?**
On the product page or at checkout you will
see a field where you enter your custom text.
Type exactly what you want printed — name,
date, message, or monogram. We print exactly
what you submit.
**What if I make a spelling mistake?**
Contact us immediately at contact@lazycustoms.com.
If production has not started we can correct it.
Once production begins we cannot make changes.
Please review your text carefully before
completing your order.
**Can I choose my font or design layout?**
Our designs use clean modern fonts selected
to match the Lazy Customs brand. Custom font
selection is not currently available.
Contact us before ordering if you have
a specific request.
**How long does a personalized order take?**
Production takes 3 to 5 business days.
Shipping takes 5 to 7 business days after
production. Total estimated time is 8 to 12
business days from order to delivery.
**Can I rush my order?**
Contact us before placing your order and we
will do our best to accommodate a deadline.
We cannot guarantee rush production but we
will always try.
**Do you ship nationally?**
Yes. Personalized print-on-demand products
ship anywhere in the United States.
---
## Orders and Payment
**What payment methods do you accept?**
We accept all major credit and debit cards,
Apple Pay, Google Pay, PayPal, and Shop Pay.
In-person purchases can be made by card
via Tap to Pay, cash, or Zelle.
**Is checkout secure?**
Yes. Our checkout uses encrypted SSL security.
Your card information is never stored on our
servers.
**Can I change or cancel my order?**
Contact us immediately at contact@lazycustoms.com.
We can make changes before production begins.
Once an item is in production it cannot be
changed or cancelled.
**Will I receive an order confirmation?**
Yes. A confirmation email is sent immediately
after your order is placed. Check your spam
folder if you do not see it within a few minutes.
---
## Shipping and Returns
**Do you offer free shipping?**
Free local delivery is available within 30 miles
of Salisbury NC. For personalized items shipped
nationally, shipping rates are calculated at
checkout based on your location.
**Will I get a tracking number?**
Yes. A tracking number is emailed to you as
soon as your order ships.
**What is your return policy?**
Personalized items are final sale once
production begins because they are made
specifically for you. Essential oils are
final sale for hygiene reasons. If your
item arrives damaged or incorrect contact
us within 7 days of delivery with a photo
and we will make it right.
**What if my order arrives damaged?**
Contact us within 7 days of delivery.
Send a photo of the damage to
contact@lazycustoms.com and we will send a
replacement at no cost to you.
---
## About Lazy Customs
**Where are you located?**
Lazy Customs is based in Salisbury,
North Carolina.
**Are you a real person or a dropshipping store?**
We are a real person running a real small
business. Every essential oil is handcrafted
by us. Every personalized item is reviewed
by us before it goes to production. You are
buying from a human being, not an algorithm.
**How do I contact you?**
Email us at contact@lazycustoms.com We read every message ourselves and respond within
24 hours every day including weekends.
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Lazy Customs — Upgrade Your Everyday.
